I had the pleasure of attending your Advance Selling Skills class recently. Just wanted to tell you, what an awesome experience it was! To keep a 24 year Toyota veteran engaged in a class like that, should speak volumes to you.
I learned a great deal about myself and my interaction with customers. The DiSC profile is an invaluable tool. I would love to see more classes dedicated to this sort of learning. I look forward to the next one.
Greg BrewerToyota Certified Parts Specialist - Nalley Toyota Roswell
Al Hanson has to be one of the finest Fixed Ops Managers I have encountered. Every employee I have seen work with him has had the highest regard and respect for him. He treated every customer extremely well going above and beyond what was expected. He is professional, hard working and dedicated.
Ellen Beedie Strategic Account Manager at Dealer Tire, LLC
When accepting the position of corporate fixed operations director for Keyes Cars, the challenge was great because the organization was already legendary in its performance in profit, facilities, employee treatment and customer retention. With fifteen dealerships, I carefully selected a business partner to provide training and development for the entire fixed operations team. Having been exposed to the Next Level team, the decision was easy. In 2015 alone Keyes Cars accomplished double the NADA average in fixed operations gross profit improvement, while maintaining their high standards in customer and employee relations. This would not have happened without the help and support of NLAG. I strongly recommend this team if you’re wanting to take your dealership or dealer group to the “Next Level.”
Hank CarrDirector of Fixed Operations, Keyes Cars
Dean Estep, I just wanted to say it was a pleasure meeting you and the meeting was one of the best I have personally attended in 25 years at this dealer. Its nice to have a council of this format. I look forward to the future meetings and all the great ideas and processes that came from the group. Your experience in the business has a vital role in our success. And of course I came back to work and had to hold myself back from changing the world overnight. It really brought to my attention that we are understaffed severely. I started a new ASM yesterday and a greeter. Will continue to work on recruiting and staffing. A lot of knowledge in that meeting, and years of experience. The money spent by the dealer on this council is a no brainer. Thanks again. See you in September and look forward to it.
Paul HardinService Manager Tuscaloosa Toyota
I’ve had the pleasure of working with Dean Estep for over 20 years, both as a GM and now as a dealer. His entire focus is on teaching me and my team to win. He has a unique blend of high business competency combined with a “real world approach” to improving dealership operations. My people listen to and respect him. I would highly recommend him if you are wanting to take your store to the next level.
Jim HallDealer Principal, Hall Chrysler Jeep Dodge
I attended your training session yesterday in Raleigh, NC at the Imperial Sheraton. I just wanted to contact you to let you know how awesome that training is. I learned so much, and was immediately able to apply it when I returned to work today. I have already asked when the next training is to continue with my learning. I want you to know that you were a tremendous help, and stating the benefits of a service during the sale adds a whole new perspective to “educating” customers.
Keith JonesService Advisor, Rice Toyota
David was a great mentor in areas that I needed to be reminded, how to look at the small things that bring about large changes. I can only thank David for making me better by just knowing him.
Steve DrakeRegional Fixed Operations Manager Lithia Automotive Group
It is with confidence that I recommend Next Level Automotive Group to any automotive dealership organization that believes their Service and Parts operation has room to improve its productivity.
NLAG’s professionalism, vision, clarity and accountability made our selection easy.
William CarmichaelPresident - Summit Automotive Partners
I was thoroughly impressed with his ability to motivate, ignite initiative and inspire those around him and feel lucky to have been coached and mentored by him over the last 10 months.
Gregg is an artful communicator, with a clear vision and a very well thought-out plan to execute his vision. He empowers his team and creates an environment of trust and respect, where the members of his team can grow and learn through experimentation. He leads by example and is not afraid to jump into the rubbles to pick things up, if ever necessary.
I would welcome and enjoy the opportunity to work alongside with him in the future.
Raluca GorbanescuCustomer Care Director - AutoNation
When I first met Gregg Manson, I was recently promoted to the position fixed operations director with the responsibility of 17 large stores. To say that I was overwhelmed would be an understatement. Gregg made himself readily available to assist me at my new position. Through his coaching and mentoring, I learned to lead myself, so that I could become a leader to others. He also rekindled my thirst for knowledge by ensuring that I had a plan for personal growth. Most importantly however, is that Gregg taught me the importance of mentoring and creating leaders for our chosen field. I am very appreciative of my time spent with Gregg, as are the managers that I mentor on a daily basis.
Chuck PettineCustomer Care Director - AutoNation
STAY INFORMED!
Subscribe to Next Level Automotive and have today’s best practice concepts at your fingertips!